Privacy policy

This page explains what Soun Kashmir Tours and Travels (“we”) collects when you use this website, why, and what you can ask us to do.

What we collect

When you send an enquiry we collect the name, phone number, WhatsApp number, email address, number of travellers, budget, approximate travel date and note you type. If you type your name and phone number and then leave the form, we keep those two details so we can call you back. We also record the page you were on and, when you arrive from an advertisement, the campaign it came from, so we know which page answered your question.

Calls and WhatsApp taps are counted with the page they happened on. We do not record the call or the chat content on this website.

What we use it for

We use it to reply to your enquiry by call, WhatsApp, SMS or email, to prepare your quote and to run your booking. We do not sell your details.

What your browser stores

To stop the enquiry pop-up appearing again once you have written to us, the site stores a small marker (a cookie and an entry in local storage) for one year. It holds no personal details. Session storage keeps the details you just sent for the thank-you page and is cleared when you close the tab.

Who sees it

Our own team. If we later move our enquiry records to a customer-management system, the same rules apply to it.

Your choices

You can ask us to show, correct or delete what we hold about you by writing to info.sounkashmir@gmail.com or calling +91 99064 48017.

Payments, refunds and cancellations

There is no refund policy. Once a payment is made to Soun Kashmir, it cannot be refunded.

If you cannot travel, the amount you paid can be adjusted against a future package with us. Whether an adjustment is possible, and how much, depends on a discussion with us, and we confirm anything we agree in writing.

If we cancel a trip, or force majeure stops it, the amount you paid is adjusted against another package with us; it is still not refunded.

Please read the written quote carefully before you pay: the dates, the names of the travellers, the hotels, the vehicle and what is included. We recommend travel insurance that covers cancellation and interruption, since payments are not refunded.

Website imagery

Photographic illustrations on this website are AI-generated. Actual locations, appearance, conditions and booked services may differ. Retained logos and icons, and authentic customer review videos and their posters, are exceptions. Please confirm the accommodation, vehicle, itinerary and included services in your written booking details.

This is a plain-language policy prepared for the website rebuild. It should be reviewed by Soun Kashmir's own adviser before the site goes live.